Air Canada appears to have quietly killed its costly chatbot support.

Air Canada appears to have quietly killed its costly chatbot support.

  • yamanii@lemmy.worldEnglish
    67·
    8 months ago

    Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt’s case if its chatbot had warned customers that the information that the chatbot provided may not be accurate.

    So why would anybody use a chatbot?

    • Draedron@lemmy.dbzer0.comEnglish
      1·
      8 months ago

      They are useful to handle simple, common questions. But there always should be an option to talk to a human instead.