Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

  • psivchaz@reddthat.comEnglish
    3·
    5 months ago

    This seems like an overly complicated explanation when the alternative explanation is so simple: More call center employees can answer more phones, but call center employees cost money to hire, and businesses do not like spending money.

    • theneverfox@pawb.socialEnglish
      21·
      5 months ago

      But the entire department is a loss for them… Can you tell me the last time you called customer support to give them more money?

      It’s two sides of the same coin… It’s as simple as you say, but not as innocent

      • ozymandias117@lemmy.worldEnglish
        2·
        5 months ago

        I can tell you the last time I called customer support and it caused me to return the product and never buy from that company again

        That’s harder for companies to put into an excel sheet, though

      • Radical Dog@lemmy.worldEnglish
        1·
        4 months ago

        Our customer support is full of (older) people buying stuff from us. Not everyone likes using websites when a phone will work!