HP exec says quiet part out loud when it comes to locking in print customers::Funny how marketing messages change depending on the audience

  • Sanctus@lemmy.world
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    7 months ago

    I mean, idk what the Instant Ink plans are like. I just feel like we should be moving away from printing so much shit at the office. Like holy fuck Steven, you don’t need to print out that Sales Estimate so Rosa can look at it. Its in an electronic system just tell her the job number. That shit for real happens all day at my office. People want paper, its their fucken fault as well as the company. And by people I mean the ones okay with this stupid shit.

    • StrawberryPigtails@lemmy.sdf.org
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      7 months ago

      I mean, idk what the Instant Ink plans are like.

      I’ve used them. Basically it just turns your printer purchase into a printer rental.

      It’s not a bad deal, necessarily, but if your card declines for any reason, HP bricks your printer (including non-printer functionality) until you pay up. And printing more than your chosen plan allows can get pricey real quick. As little as I print, though, a laser printer was a more reliable option and much cheaper long term.

      iRobot does something similar with their Select program. Like HP’s Instant Ink, it’s a great deal for some folks, not so much for others.

      • thisisnotgoingwell@programming.dev
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        7 months ago

        I bought a laser printer years ago(Brother brand) and have printed a few hundred pages, I’ve never had to worry about toner. Ink printers are a total scam and the only reason people buy them is because the initial cost is much cheaper or they don’t know the difference between inkjet and laser.

        • Archer@lemmy.world
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          7 months ago

          I literally bought a pallet of printers from state surplus for $45. They were all laser. I’m on three years on the first one now. BTW don’t do this, moving them was a PITA

        • A_Random_Idiot@lemmy.world
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          7 months ago

          I got a brother laser printer from goodwill like 5 years ago for 7 bucks.

          Still on the toner cart that came with it.

          So much better than inkjets.

        • froh42@lemmy.world
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          7 months ago

          When I urgently needed to print something a few years ago I ran to the store and purchased the cheapest laser printer I could find, which was a Ricoh for Eur 42. Windows GDI printer shit, but I also found Mac drivers and a working linux driver.

          It waa the low end model, had the same printing mechanism as the larger Ricoh Multifunction things and third party toner was dirt cheap. Ah and I can’t remember any paper jam.

          Inkjets, especiallw those from HP are a scam.

          I only threw out the (fully working) Ricoh after years, because someone gave me a network connected full color Oki Multifunction led printer device for free.

          (Ah I checked later, “normal” price for the Ricoh when not on sale was Eur 75 or so)

      • Sanctus@lemmy.world
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        7 months ago

        Yeah fuck that. I am already paperless. I don’t see a reason for any of it. Bricking a printer? Lmao

        • StrawberryPigtails@lemmy.sdf.org
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          7 months ago

          Like I said, whether it’s good deal or not depends on how your cost/benefit comparison comes out.

          For me, it went against renting a printer (I print maybe 5 pages a year nowadays), and for renting a Roomba as my family often seems to think they were born in a barn. 😂 Renting that Roomba has, for me, turned out much cheaper than owning it.

  • hydrashok@sh.itjust.works
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    7 months ago

    Fuck HP. Everything they sell is low quality trash, from printers to laptops to servers.

    Friends don’t let friends buy HP.

  • fmstrat@lemmy.nowsci.com
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    7 months ago

    TLDR:

    “We absolutely see when you move a customer from that pure transactional model … whether it’s Instant Ink, plus adding on that paper, we sort of see a 20 percent uplift on the value of that customer because you’re locking that person, committing to a longer-term relationship.”

    Instant Ink is a subscription in which ink or toner cartridges are dispatched when needed, with customers paying for plans that start at $0.99 and run to $25.99 per month.

  • nukeworker10@lemmy.world
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    7 months ago

    That’s why I use a B&W Lazer printer, and have dedicated prosumer Canon photo printer for the few times I need color prints.

    • smokingManhole@lemmy.world
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      7 months ago

      I believe that the grounds for boycotting HP should not be linked to its association with Israel in any manner.

      The legitimate reasons for boycotting HP lie in its substandard customer treatment and the gradual decline in the quality of its products and services.

      When individuals boycott companies due to their ties with Israel, it only intensifies my inclination to support those companies.

      We should focus on HP’s bad technology, not politics. Bringing politics in just confuses the main issue.

      • stockRot@lemmy.world
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        7 months ago

        When individuals boycott companies due to their ties with Israel, it only intensifies my inclination to support those companies.

        Why?

        • smokingManhole@lemmy.world
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          7 months ago

          I believe in evaluating a tech company based on its technological merits and customer service quality, rather than its political connections or decisions.

          However, if the boycott shifts to a political basis, specifically regarding Israel, it aligns the act of boycotting HP with the stance of supporting Hamas/Palestine, a viewpoint that is definitely not universally accepted. This politicization could render the boycott ineffective, as it then appeals only to those opposing Israel, not those focused on HP’s technological and service shortcomings.

          • TomAwsm@lemmy.world
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            7 months ago

            So anyone who is against Israel is supporting Hamas? Holy generalization, Batman!

        • asdfasdfasdf@lemmy.world
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          7 months ago

          Not OP but my take is I somewhat agree with them. Genocide and apartheid are wrong and not political in the sense that you’re saying, but there are many people who wrongly support one side or another because they don’t know any better. Making it simply about HP being douchebags means you have more people who can get behind the boycott.

    • RGB3x3@lemmy.world
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      7 months ago

      I know there are a lot of people that will advocate for Brother printers and I didn’t used to do this, but I bought one, don’t use it for months at a time, and it just sits there ready, working perfectly when I need it to.

      It’s shocking actually. All the Canon and HP printers I’ve ever owned would stop connecting to WiFi, stop responding, run out of ink after 10 prints, or end up with low-quality prints.

      The brother just sits there, ready to work, month after month.

    • paraphrand@lemmy.world
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      7 months ago

      What’s the catch? Isn’t it a non replaceable messy ink diaper in the bottom of the printer?

      • calypsopub@lemmy.world
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        7 months ago

        You refill the tank with bottles of ink. I haven’t yet had to buy more bottles after two years. They are inexpensive.

  • TheMusicalFruit@lemmy.world
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    7 months ago

    I picked up a refurbished Xerox b&w laser printer 5 years ago. It never gives me problems, and the toner lasts forever. One of the best tech purchases I’ve ever made.

    • BearOfaTime@lemm.ee
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      7 months ago

      My 1996 Lexmark BW compact laser printer just died.

      1996…nearly 30 years.

      I can probably fix it, just keeps saying paper jam. When I’m bored I’ll open it up.

      Oh, and it’s a centronix connector, ha!

  • Moops@lemmy.world
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    7 months ago

    Trip to FedEx the handful of times a year I need to print has served me well for years.

  • originalucifer@moist.catsweat.com
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    7 months ago

    i wouldnt purchase an hp printer if they paid me

    hp, hp executives; please take your subscription model and shove it up your unethical assholes you fucking freaks. /bitterrant

  • CADmonkey@lemmy.world
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    7 months ago

    I bought a Brother LH-23200 monochrome laser printer in 2016. I bought four toner cartridges for $30 when the first one ran out a few months ago. The only time it has failed to print is when my daughter stole the last sheets of paper from the tray to make drawings.