At my old company we would ban customers that were repeatedly abusive to customer service agents. Agents had the right to hang up on customers that were being abusive and if the same customer kept getting reported, eventually they would receive a letter from the legal department telling them to stop. If it continued, they would get banned.
I remember one guy was so bad that a director got the phone system to automatically route any calls from him to his mobile line and put him in his phone book. He would very politely greet him by name as soon as he picked up the call to make it clear that he wasn’t ever going to get through to anyone else.
I thought the original was far better than the second and the Undead Nightmare was a surprisingly good extension of the game. The story was better, the characters were better. Obviously the graphics were worse, I don’t know if the new release updates those in a meaningful way or not.
I know RDR2 was wildly popular, but I thought it really dragged. I managed to “finish” the story and then…it just kept going, so I finally quit. I don’t know how much was left, but I mostly regret not having quit much earlier.