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Joined 4 months ago
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Cake day: June 29th, 2024

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  • At my old company we would ban customers that were repeatedly abusive to customer service agents. Agents had the right to hang up on customers that were being abusive and if the same customer kept getting reported, eventually they would receive a letter from the legal department telling them to stop. If it continued, they would get banned.

    I remember one guy was so bad that a director got the phone system to automatically route any calls from him to his mobile line and put him in his phone book. He would very politely greet him by name as soon as he picked up the call to make it clear that he wasn’t ever going to get through to anyone else.


  • At a prior employer, we noticed that there were many customers getting essentially free service ($100-200 per month) by calling customer service hundreds of times per month and asking for credits for all sorts of things. They were generally very nice and just picked up $5-10 credits until their service was free. Beyond the free service, they were costing the company the expense of the service calls.

    We started routing all of them to a small group of agents and flagged the accounts so the agents would deny them pretty much every time. It was kind of funny because we didn’t tell them anything changed, but you could see that some of them noticed because they started asking which call center they were talking to. They would immediately hang up and call back over and over and just keep going back to the same place. Eventually most of them gave up.

    Note: nobody here would/should feel sorry for this particular company, but I still thought it was funny to see these scammers get mad that we caught on to the scam.


  • Its an OK game. I got it on sale and don’t regret the time spent playing it, but the controls are awkward and there wasn’t much nuance to the story. There appear to be lots of potential story-line elements based on your decisions, but it was too slow and cumbersome to be worth a replay for me.

    By comparison, I quit Heavy Rain pretty early, I seem to recall walking around yelling for my child for an extended period of time and that was the last I ever played it. IMO, Detroit is a much better game than that.

    It looks like Steam has it on sale for $12 at the moment, which is less than I paid for it. I played it one time through for 12 hours, so $1 per hour of entertainment isn’t terrible. Not a glowing endorsement, I guess.




  • If you do have interest in pursuing more education, many employers in the US offer some tuition reimbursement, usually about $5k per year. If your current employer does not, you could look for a similar role at a company that offers this, then sign up for a program that is offered online and asynchronous. I’ve heard some IT people are able to work multiple jobs simultaneously while meeting their metrics, so you could potentially knock out some of your school work when you have free time during the day.






  • To some degree you can get use Glassdoor with the help of the element zapper from ublock origin. What you can circumvent is pretty limited, but you can at least get a bit of information without jumping through all their hoops.

    What that said, I would not put a ton of trust in the reviews section. As people have mentioned, companies can get bad reviews removed, but also most happy employees aren’t taking the time to go submit a review. I use it more to see salary ranges for job titles, both generally and at specific companies. Even that is subject to how honest users are about their title and salary, but employees have much less access to that kind of info compared to employers, so I have to take what I can get.