German journalist Martin Bernklau typed his name and location into Microsoft’s Copilot to see how his culture blog articles would be picked up by the chatbot, according to German public broadcaster SWR.
The answers shocked Bernklau. Copilot falsely claimed Bernklau had been charged with and convicted of child abuse and exploiting dependents. It also claimed that he had been involved in a dramatic escape from a psychiatric hospital and had exploited grieving women as an unethical mortician.
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Bernklau believes the false claims may stem from his decades of court reporting in Tübingen on abuse, violence, and fraud cases. The AI seems to have combined this online information and mistakenly cast the journalist as a perpetrator.
Microsoft attempted to remove the false entries but only succeeded temporarily. They reappeared after a few days, SWR reports. The company’s terms of service disclaim liability for generated responses.
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Oh this is going to be good.
I really hope he sues them and establishes case law that companies are 100% responsible for all AI generated content. If we let them get away with this it’s only going to get worse from here.
I am so, so looking forward to the legal quagmire that is pretty much anything involving AI.
Within the context it’s presented I 100% agree with this. The airline case the AI was basically replacing a human agent/representative, so they were liable in the same way as if a human had provided the misinformation.
In this case, it’s presenting details as fact as if they’d come from legit news sources etc. They should face the same penalty as a news agency would be libel.
Now if it’s just an AI NPC in a game going a bit off the rails, that’s just entertainment. So long as nobody gets to pull the “we’re not really news, just entertainment” bullshit.
You hope that will be the legal standard? I fear it.
Why? What possible downside is there in holding companies accountable for what they produce?
It’s not going to stop spammers and foreign disinformation campaigns. Making companies responsible for what their AI can generate without giving them the option to provide it as a no-liability no-guarantees tool is just going to make them clamp down harder on censoring and lobotomizing their models to make sure they’re incapable of making false claims even if it renders them semi-useless. I do think they should need to make it abundantly clear that their language models can and will lie and make stuff up.
Existing law already covers that. Libel/slander only applies in cases that it appears you’re making a statement of fact. I can for instance say Trump gargles Putin’s balls once a month and as long as it’s clear from the context that this isn’t intended to be a statement of fact then it doesn’t qualify as defamation. Companies should be liable for what their AI outputs in the exact same way they’re liable for what their employees produce. If they want to not be held liable then they need to make sure their customers are properly informed that what they’re viewing might be complete bullshit. This means prominent notifications not a single line buried in paragraph 84 of their EULA.
I don’t understand how they can disclaim liability for generated libel.
If person A googles person B and receives libelous information, person b was not the one using the service / agreeing to terms / otherwise in a contract, the company can’t just opt you in to an agreement that you had no participation in.
You don’t know what libel is do you?
Yeah, exactly. The issue is precisely that it’s NOT just showing search results. MS’s software is generating libelous material and presenting it as fact.
Air Canada was forced to give a customer the compensation its chat bot made up. Germany/Europe in general is a bit stronger on public protections than Canada, so I’d expect MS would be held liable if this journalist decides to press a suit.