When your service is really good. It never hurts to let management know when they’ve hired someone who knows what they are doing.
This so much…
Also let them, the customer service person know that they were Awesome
when the person behind the counter has absolutely no say in whatever policies they’re being required to enforce, the manager is just using them as a scapegoat
I’ve begun using, “if you don’t have the authority to help me, please transfer me to someone who does.”
When you demand a pay rise. Preferably your own manager.
Can confirm this doesn’t work with other people’s managers :(
Sir, this isn’t your Wendy’s.
You can’t tell me what to do, you’re not my real Wendy’s
It never works with your own manager either.
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When they say “I can’t do that without a manager’s approval” in response to your service query.
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When you know the manager personally and just need to chat but can’t find them.
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When an employee has seriously fucked up.
- when someone has gone above and beyond to offer great service.
this is the one I use most.
See you can take care yourself. You are obviously pretty rational. That’s one thing for the list: “I am naturally rational and reasonable.”
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Rarely, but:
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if whatever needs to be done actually requires the manager (refunds or such)
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if the person you’ve been trying to resolve the issue with is being obstinate, dismissive, or rude
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if something actually illegal is occuring (i did this once when I noticed that a gas station was charging more than their listed price on the sign, guy immediately fixed it and comped me my fill cuz that’s super illegal)
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if workers are jeopardizing safety of other people. Don’t tell the worker to stop, get a manager to do it and note that they’re doing something unsafe.
And, most importantly:
- when you catch an employee smoking a joint outside and they refuse to share
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Usually if somebody is going to get hurt. Otherwise I’ll let the business run itself the way it wants.
When you want to apply for a job.
Can you even do that anymore?
I’m mid-forties, and that was what you did circa 99, and I was taught how to do it.
But I can’t imagine a manager today wanting to deal with paper resume and walk-in application.
(Also, if I hand you my resume, it means I’m going to skip the job history fields on the application. I hope manager can read and critically think enough to notice the resume and get that concept. Otherwise, I don’t want to work for you.
Yeah, we still do this in the restaurant industry.
McDonalds is bottom of the barrel in terms of hiring. My co worker told me today he saw an application at mc dicks and the reason for leaving a certain job was “went to jail”. But ya know what? That won’t stop them from hiring you.
When your problem isn’t out of some minor inconvenience that totally doesn’t need a manager.
The moment you walk in that door cause you are important and the world should cater to your every need. Let that manager know who is boss and greet them with a wry insult.
Never because you are not angry at the employee or manager it is corporate bullshittery from the owners and investors that you are mad at. But they hideing in their silver tower shielded from the complaints. And if it’s a mom and pop shop the owner will be there on site So you would just ask for the owner
never because corps don’t allow employees of any level to have any real power to fix anything.
